Exeter is a city with rich heritage, culture and a wider variety of arts venues & evening entertainment. There is a great mix of modern shops, bars and restaurants mixed with independent, quirky boutiques and cafes creating a vibrant and bustling atmosphere in Exeter city centre. Attractions such as Exeter Cathedral, the Royal Albert Memorial Museum and the Exeter Phoenix supply visitors with plenty to see and do during their visit to Exeter and create a jam-packed events schedule throughout the year.

Welcoming Exeter

With thousands of visitors to Exeter each month, the local Business Improvement District introduced the Welcome Team.

The Welcome Team was launched and is funded by the Exeter Business Improvement District (BID) and brings to Exeter a skilled team on hand to help shoppers and tourists make the most of their time in the city by assisting visitors, monitoring the city environment and working with the businesses across the BID area. Darren, Myra and Paul are easy to spot, in their smart suits and red accessories.


Andy spent his childhood in Devon and has several years’ experience of working in catering, retail, and sales. As a keen photographer, walker and cyclist, Andrew is no stranger to Exeter and is passionate about the City. Andy is keen to liaise with BID members and share his enthusiasm and knowledge of Exeter to visitors.


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A results driven manager with over fifteen years’ experience working within retail, Myra has excellent management and teamwork skills. Always willing to go the extra mile, she has exceptional communication skills with customers and colleagues. As well as her extensive retail career, Myra also worked as a Pre-School teacher for three years.


Historical Exeter

Early Exeter dates back to as far the Roman age, with the town of Exeter (or Isca as it was known back then) being formed by Romans moving into the South West.

Exeter has a long and distinct history, as a regional centre for the South West.

The town was under Roman control until the Saxons moved in, promptly building Exeter Cathedral. Shortly after the Normans took control of the city, building Rougemount Castle, which you can still see the ruins of today, and creating the ‘hays’ of Exeter – Southernhay, Northernhay, Princesshay, Friernhay and Bonhay, most of which still live on in street names to this day.

Exeter’s architecture spans the centuries: Roman City Walls, Medieval Underground Passages and buildings including the City’s Guildhall, elegant Georgian and Victorian properties, the imposing Gothic Revival Royal Albert Memorial Museum, 20th century and new, state of the art, shopping centres.  Free Red Coat guided tours are available throughout the year, following a wide range of themes and interests.

Today Exeter is a flourishing city, with major transport links and a large business community.

Inclusive Exeter

On this page you will be able to find more information on the customer facilities in the city of Exeter, for more information on getting here and around the city click here.


The Shopmobility service is located in the Princesshay Shopping Centre. They hire out wheelchairs and motorised scooters to improve access to the city centre. Devon’s Ring & Ride’s minibus is also located here and offers a comfortable waiting room. www.exetercta.co.uk

Shopmobility is available for anyone, any age, no matter whether their mobility difficulty is temporary or permanent. The service is available to residents and visitors in Exeter. Free parking for Shopmobility users is available on level three of the Princesshay Car Park.

Blue Badge holders can park for free in all City Council car parks, except for Guildhall & Mary Arches Street car parks, provided a valid blue badge is displayed. Wide parking bays are available for motorists who are mobility impaired in most car parks.

Exeter Visitor Information & Tickets located in Princesshay, has a loop system for deaf and hard of hearing visitors

Facilities for disabled visitors

Paris Street Bus Station:
Public toilets here have provision for users who are mobility impaired and are open from 7am to 10.30pm. Parking is available adjacent to the facility.

High Street area:
Exeter’s High Street is reasonably level with only a slight incline as you go up it in the direction of Princesshay. Public toilets for people who are mobility impaired are located just behind the High Street (near St Stephen’s Church) on the ground floor of St Stephen’s House at 9 Catherine Street. Marks and Spencer and House of Fraser located in the High Street also have accessible toilet facilities for their customers, normally open during all opening hours.

Princesshay Shopping Centre:
A modern shopping centre that is mainly flat, with wide walkways designed to allow easy wheelchair access to shops and restaurants. Changing Places toilets are available for people with physical and learning impairments at St Stephen’s House, in Catherine Street.

Guildhall Shopping Centre:
Undercover shops are on two levels here. Entrance to the upper shopping level and the Guildhall Car Park (on level three) is via a lift. Public toilets for people who are mobility impaired are on the ground level.

Harlequins Shopping Centre:
This shopping area is completely undercover. The nearest toilets for people who are mobility impaired are located in the nearby Guildhall Shopping Centre.

Fore Street:
Filled with unique independent retailers has a steep incline leading down towards the Quayside area.


There are a number of short, medium and long stay car parks in the city of Exeter, please click here to visit the Exeter City Council for more information on location and charges.

Community, Equality, Disability Action

The Exeter BID has been working with local organisations to promote awareness for Autism and Dementia.

Together with CEDA – Community, Equality, Disability Action – the BID is looking at ways to provide training and support to BID members. The BID team, including the Welcome Team, have received Autism awareness training.

The Clare Milne Centre
Emperor Way
Exeter Business Park

01392 360645

The Exeter BID are also working with Exeter Dementia Action Alliance to promote awareness of the issues affecting those living with dementia, their families and carers. Members of the BID team and the Welcome Team have attended a dementia awareness session and have met with other member organisations to look at ways in which the BID can offer support amongst the BID levy paying community.

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